A business technologist with over 30 years of IT experience, Avinash Velhal, VP & CIO – APAC & ME at Atos Global IT Solutions and Services has extensive experience in IT governance, outsourcing, infrastructure and service management, software development, and business delivery and marketing. Velhal possesses competence in strategic management of technical matters with the distinction of launching and driving new IT initiatives, re-designing IT infrastructures and achieving organizational objectives. Prior to joining Atos in 2011, he worked at Siemens IT Solutions and Services as the Cluster CIO of South Asia.
At Atos, Avinash Velhal was responsible for the design and roll out of a new digital workplace – CHESS 2.0, which helped business technologists to work more flexibly and efficiently in a highly secured environment. The solution consists of O365, a collaboration enhancing platform, Circuit VoIP & collaboration solution, SharePoint, One Drive, and an automated service desk chat agent. This initiative provided the solution to the company’s key challenge of having a fixed rigid workplace environment, which was in fact also turning out to be very expensive. This initiative additionally addressed the security concerns around document and information protection, efficient on-boarding with increased productivity, and enabled role-based flexible workplace. Atos CHESS 2.0 landscape allowed the mass roll out in a smooth and quick manner with minimal IT support staff. Virtual service desk agent (the chatbot) enhanced the internal customer experience for quick resolution of issues. As a result of these deployments, Atos witnessed an overall 5 percent productivity gain and a 15 percent workplace cost reduction.