Debashis Singh is a result-driven IT leader with expertise envisioning and leading technology-based growth initiatives. He has had a fast track management career marked by demonstrated ability to build peak-performing teams and achieve cross-functional business objectives. Experienced in both startups as well as large corporations, Singh’s strengths include a unique combination of interpersonal and technical skills and team building. With over 20 years of experience, he is well versed with all phases of the technology lifecycle management in the IT and ITES industry.
At Mphasis, the IT team under Singh’s leadership, launched a unified service delivery platform – ‘Zero Touch, Zero Impact’ This approach minimized human error and helped in achieving a flexible and cost- effective model. This blend of dedicated and leveraged support, along with onsite and offshore mix of personnel, provided a cost-efficient method of updating internal IT infrastructure and solving our recurring IT related issues. The initiative is delivered by creating an integrated platform of tool chains. This enables the highest level of automation in the backend and provides simple unified interface for all IT services. This helped the company by engaging with the right stakeholders, which in turn helped in identifying and managing process impacts, regular reporting on key metrics like automation delivered, quality of key performance indicators (support metrics), accuracy etc., to customers. Overall, the implementation of this project improved the transparency with customers and stakeholders.