KAMAL GOEL

An ambassador of change and highly competent professional with 25+ years of IT experience, Kamal Goel is the Senior VP & Head of Information Technology at Anand Rathi Group. He has a proven track record in leading a team of professionals for managing a large scale and complex IT operations for high availability & reliable systems in Stock Broking/Trading Domain in domestic and globally.

Anand Rathi Group adopted ‘Innovate, Transform & accelerate’ approach for their digital transformation journey. In the highly regulated BFSI industry, client on-boarding is critical to generate business growth. The organization deployed Automation systems for Welcome Calling and Trade Confirmation to provide an edge to its business operations. Anand Rathi Group introduced automated text to speech work flow, which allows on the fly verification of clients with minimum documentation. The idea is to on board new clients within 15 minutes of after completion of registration formalities. Earlier, this process would take a minimum of 2-3 days. Additionally, the trade confirmation automation approach has also eased the compliance woes for the institution. This aims to ensure compliance for all clients who have traded on a daily basis. The initiative has helped in the effective implementation of a single window clearance system, which enables the task force to deliver transparency and efficient technology to end clients at every level.

THE DIGITAL STRATEGY

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