Kapil Pal has 26+ years of experience as technology head with some of the leading organizations across IT/ITeS, F&B and building material industries. He has spearheaded projects in South East Asia, ANZ and the US, and driven large teams for digital transformation initiatives. He is currently the Asia Head – IT Services for LafargeHolcim group, where he is responsible for IT Services for India, South East Asia and Australia/NZ. Prior to this he has been Director/ Global Head Infrastructure for CSC and APAC Head IT – PepsiCo.
Lafarge Holcim Group, one of the leading cement and aggregate manufacturers have over 40 network providers across the globe. With the view to provide for a single window services for all IT needs and Initiatives, setup a Central Service Desk “ASAAN” in India for ACC and Ambuja Cements and “ ASK4IT” In Manila for SEA countries and ANZ where the desk supports SEA and handles in various languages like Malay Bahasa, Tagalo, Filipono, Indonesia Bahasa , these desks are uniquely able to handle major L1/ L2 services including SAP and business application support including the dealer / channel support. This has been a major initiative to the digital strategy of LafargeHolcim. Also to be able to adapt to ever changing business needs move towards the digital transformation journey the organization wanted to integrate the India networks to one provider for 600+ locations – and the idea was to execute the same for Philippines and Indonesia. ‘Project Mercury’ was a network integration project for India and South East Asia. Additionally, an in-house NOC operations for APAC region was setup in Mumbai. The company also moved to cloud-based security from an on premise setup. The organization worked closely with a leading Indian telco, adopted cloud-based security, setup an NOC in Mumbai – all of this resulted in 50% enhanced bandwidth, robust network in the country, a 30% cost reduction, which has been the basis of the company’s digital transformation journey. The initiative led to significant productivity and efficiency for the operating company of Lafarge Holcim. In Philippines, the organization implemented SDWAN; and deployed MPLS from a single provider. And in Indonesia, a similar approach was adopted for network transformation – So based on complexity, each country had a different flavor of Project Mercury that enabled digital transformation.