Nitant Desai is the current chief operations and technology officer at PNB Housing Finance. With 25 years plus of rich experience, he has played senior roles for financial organizations including HDFC Standard Life Insurance, Union National Bank, ICICI Bank, etc. His expertise are operation management, quality and compliance, client servicing, team management and business process re-engineering.

The project implemented at PNB Housing Finance has eliminated the limitation of conventional customer verification process. iBox is an orchestration of multiple solutions. It has directly helped its business engage with service providers through technology platforms which continues to bring useful proposition to the table. Contemporary solutions were implemented alongside to eliminate redundant data entry jobs for customer and banking pattern analytics, which gives an in-depth yet concise and meaningful report. The solution has also helped PNB Housing Finance maintain a high quality credit portfolio. Integration with e-verification bodies was made easier. The project has resulted in considerable savings for the company in terms of cost and reduced overall turnaround time. PNB Housing can now serve a lot more customers with enhanced efficiency within the same timeframe.