Partha Protim Mondal, VP-IT at Atul Ltd., has over 20 years of techno-functional expertise on enterprise solution architecture, project management, and leadership. A thought leader who understands the evolving changes in today’s IT world, Mondal focuses on the amalgamation of business with IT to bring out the best operational efficacy with modern age technologies. He has worked with eminent IT consulting and manufacturing organizations like Tata Cummins, Satyam Computers, iGate Global Solution, and CSC India, and has led many versatile implementations over the last two decades.
Partha Protim Mondal played a key role in deploying the Atul Setu initiative – a part of Atul’s digital transformation strategy to metamorphose customer satisfaction to a delighted customer experience. The integrated customer self-service application is a cloud-based agile application developed on the open source platform using next-gen technologies like NLP, amalgamated with open source data warehouse. It is fully integrated with Oracle e-business suite to empower Atul’s retail salesforce and customers with the best business efficacy and efficiency. The zero-cost solution developed in-house enabled quantitative and qualitative benefits to be delivered to the business functions of the organization. The project helped Atul save INR 16.61 crore on Total Cost of Ownership (TCO). It also brought about instantaneous sales order booking by customers without having to depend on the salesforce. In addition to this, the business intelligence dashboard provides its customers a holistic view of all crucial information collated at one place. Enhanced transparency of financial information also guides the customers to avail cash discount benefits. The solution also drastically cut down errors in the process.