Satyendra Kumar Dwivedi joined Mahindra Holidays in 2016 and has been serving as Chief Technology Officer for the company since then. Dwivedi is a hands-on cloud digital expert, a focused digital transformation executor and expert in developing innovative scalable, high performance, high availability and secure architecture. An alumnus of IIT Kanpur and IIM Bangalore, he has more than 23 years of experience in the IT industry. Dwivedi has been a part of several internet-driven start-ups and corporates since 2011 and has helped develop teams to architect scalable websites and apps on the cloud using open source technologies.

Mahindra Holidays intended to make their booking experience better. Therefore, to achieve the same, a new hybrid resort recommendation algorithm (RRA) was developed that gives personalized recommendations to the members. This RRA is built on historical visits of a known member, similar profile members’ visits and similar resorts. Recommendations are synced with availability data in resorts to ensure recommended resorts do have availability. To reduce the traffic on website and app during season time, both website and mobile app were hosted on public cloud (AWS) which made it very easy to scale up infrastructure during specific booking opening time. This helped servers to handle heavy traffic during the opening time of booking.