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VIKAS MALHOTRA

Vikas Malhotra is Senior General Manager – Information Systems at Hero MotoCorp. Leading business solutions and support as part of Information Systems he is primarily responsible for implementing IT based solutions which has helped in enhancing business productivity and competitiveness. He excels in business-driven IT solutions with a long-term vision to map business needs with IT technology in a very efficient way as he continues his twenty year stint with the company.

For India’s leading two wheeler company, digital transformation for Sales and after sales processes needs constant evolution backed by technology. On top of Dealer Management System, Digital Job Card Creation was implemented wherein job card of a vehicle was created by front-line Supervisor using mobile app on tablet. This app is being used to generate more than 22 Million Job Cards per month. Digital Job Card Creation using mobiles is a first in India’s two wheeler industry and it has helped in saving more than 12000 Man Months of effort and improved interaction with Customers. Digital Signature Infrastructure with Channel Partners is another digital initiative that has helped improve company’s green footprint through digitally signed and submitted documents that involves various types of claims and invoices. This resulted in saving the printing of approx. 14 Million physical documents generated by their channel partners and saved huge courier cost of documents to the company. Digital Instant Redressal Feedback - a mobility platform for recording and instant redressal of customer dissatisfaction by Customer Care Manager at workshop has helped improve customer satisfaction and reducing number of complaints.

THE DIGITAL STRATEGY